Business Features

Blocked Caller List*
Place specific unwanted callers on a blocked call list to no longer receive calls from those numbers.

Call Accounting Software*
Get real-time reports and analytics on your phone system and employee production by extension. This software will allow the admin to monitor call volume, call duration, hold time, and much more. Record calls for training purposes and quality assurance.

Call Reporting*
Receive a report via email at various times throughout the day. This report will give you analytics on outbound call counts, call duration, hold times, abandoned/dropped calls, and much more. This information is broken down per extension giving management the ability to monitor productivity per employee and make adjustments to cut down hold times for the customers.

Call Screening*
Screen your calls by having callers record their name before a call is forwarded. The recorded name is played when you receive the forwarded call, and you can accept or reject the call.

Custom Color Phone*
We apply a high quality durable coating to your office phones for a custom look that is all your own. This is great for hotels, art galleries, day cares, or any business that wants to bring color to their desks.

Mobile App*
Turn your mobile phone into an extension of your desk phone. Make outbound calls with your office number as your caller ID, receive calls automatically forwarded to your mobile phone and much more.

Music / Message on Hold*
Don’t let your customer wait on hold in silence instead use that opportunity to advertise your business. Our professionally recorded automated message will highlight the unique qualities that give your business a competitive edge. Information like years in business, awards received and google ratings are among the many of the statements your customer can hear while waiting on the line.

Software Integration*
Our systems all integrate extremely well with 3rd party software. This allows you utilize new software or use existing software if you have any without losing your initial investment.

Vanity Number*
An easy-to-remember, personalized telephone number utilized by companies to attract business. Examples of vanity numbers include 1-800-FLOWERS or 1-800-CONTACTS.