35+ Advanced Business Calling Features

3-Way Calling
Seamlessly add a third party to your call at any time. Great for office collaboration in house or remotely.

Auto Attendant
Customize your own automated menu that allows callers to get information or be transferred to the right person without having to speak with a receptionist. Choose the voice, accent and/or gender and we will have the script professionally recorded for you in one of our recording studios.

Blocked Caller List*
Place specific unwanted callers on a blocked call list to no longer receive calls from those numbers.

Call Accounting Software*
Get real-time reports and analytics on your phone system and employee production by extension. This software will allow the admin to monitor call volume, call duration, hold time, and much more. Record calls for training purposes and quality assurance.

Call Forwarding
Have your calls forwarded to any number of your choosing, even your mobile phone to ensure important calls never go unanswered, even if you are away from your desk.

Call Logs
Missed a call? Made a call but didn’t write down the number to call back? Call Log gives you the ability to view your last 30 missed calls, received calls and outbound calls you had made.

Call Monitoring
Listen to and monitor live calls in your office. Use the whisper feature to speak to the employee or co-worker to coach them through a call and the customer on the other end will not hear your voice using this feature. Utilize the Intrude feature to barge into the phone call and take over when necessary. These features are great for sales offices training.

Call Reporting*
Receive a report via email at various times throughout the day. This report will give you analytics on outbound call counts, call duration, hold times, abandoned/dropped calls, and much more. This information is broken down per extension giving management the ability to monitor productivity per employee and make adjustments to cut down hold times for the customers.

Call Screening*
Screen your calls by having callers record their name before a call is forwarded. The recorded name is played when you receive the forwarded call, and you can accept or reject the call.

Call Transfer
Transfer calls to the correct individual or group seamlessly and effortlessly.

Call Waiting
Even if you are on the phone, this feature will alert you to another caller trying to phone in and you can either reject or accept the call.

Call Waiting ID
Simple yet effective; If you are on a call, this feature allows you to see who is calling you and in cue. You can then put your call on hold and answer or send to voicemail accordingly.

Caller ID
Identify & display the telephone number & caller information from incoming calls.

Conferencing Calling
Set up a secure conference bridge for multiple parties to connect over the phone all at once. Password protect your conference bride for increased security on high profile or important conference calls.

Custom Color Phone*
We apply a high quality durable coating to your office phones for a custom look that is all your own. This is great for hotels, art galleries, day cares, or any business that wants to bring color to their desks.

Custom Ring
Set custom ring tones that correlate to specific numbers you promote. For example, a customer service number and sales number can have two separate ring tones. This is great for smaller offices or offices in which employees handle multiple departments. This will ensure they know if the call is a customer service call or sales call and can answer accordingly with the correct greeting.

Dial By Name
Callers can find specific people within your organization by dialing in either their first or last name.

Do Not Disturb
Conduct meetings uninterrupted. turning this feature on will silence all ringing and notifications that a call is coming in.

Extensions
Program multiple extensions on your phone system. Callers are able to dial an extension number to reach a specific phone or individual within the office.

Hot Desking
Whether employees are sharing desks during the day, move around different departments or you have different employees during different shifts Hot Desking makes it simple. This feature allows the user to log into any phone and there call logs, extension, voicemails etc. will automatically populate to that phone. Move the user not the phones!

Hunt Groups
Set up groups and or departments within your call tree. This group of extensions will all ring when a call comes into that department.

Intercom
Internally page a specific extension, group or the entire staff. This feature is great for school classrooms, day cares and warehouses.

Message Alerts
Take advantage of a variety of Alerts. Be alerted that you have new voice messages by text message, e-mail, or by a desk phone call or a mobile phone call.

Missed Call Notifications
Receive multiple programmed notifications when you miss a call through a variety of mediums & multiple devices.

Mobile App*
Turn your mobile phone into an extension of your desk phone. Make outbound calls with your office number as your caller ID, receive calls automatically forwarded to your mobile phone and much more.

Music / Message on Hold*
Don’t let your customer wait on hold in silence instead use that opportunity to advertise your business. Our professionally recorded automated message will highlight the unique qualities that give your business a competitive edge. Information like years in business, awards received and google ratings are among the many of the statements your customer can hear while waiting on the line.

Night Message
Customized message for the calls that come in after your business has closed. Let your customers know they have reached you after hours and when a good time is to call back.

Paging
Use your phone to page via an overhead speaker. This feature is great for large facilities, schools and indoor outdoor spaces.

Shared Lines
Have multiple phones on your system work simultaneously under one number.

Simultaneous Ring
The ability to enable a multitude of phone numbers, all ringing in unison until one is finally answered.

Software Integration*
Our systems all integrate extremely well with 3rd party software. This allows you utilize new software or use existing software if you have any without losing your initial investment.

Speed Dial
Our technicians can automatically download contacts into your phone system. You can assign important, frequently called contacts speed dial buttons. Contact them with just a push of a button, simple, easy.

Vanity Number*
An easy-to-remember, personalized telephone number utilized by companies to attract business. Examples of vanity numbers include 1-800-FLOWERS or 1-800-CONTACTS.

Voicemail
Set up a general voicemail for the whole office, or individual voicemails per user. You can customize your voicemail and even log in and listen to voicemails from outside the office.

Voicemail To Email
Utilize a voicemail server so clients can get in touch with you when you can not answer. Visual Voicemail, Voicemail to Email & Standard call in Voicemail options available.