Case Studies Avaya
Carlo's Bakery
Challenges
- Handle rapid business growth while driving simplicity.
- Turn to for trusted advice about business communications solutions.
Solutions
- Latest office phone platform.
- Certified Authorized Dealer.
Results
- Upgraded network now has the ability to grow with the company.
- Working with a trusted Certified Phone System company with start-to-finish solutions.
New York Mets
Challenges
- Citi Field and the Mets require a network to keep pace with ever-growing traffic.
- Previously, conference calls were capped at 60 people.
- The contact center lacked CRM integration and reporting.
- Leadership and staff need mobility features to communicate in and out of the office.
- The organization needed greater redundancy for business continuity.
Solutions
- Phone system call center software.
- Call management system integration.
- Conferencing capabilities increased.
- Direct messaging software.
- Phone system health check system with backup battery.
Results
- Upgrade boosts flexibility and lowers costs.
- Extensive reporting enables the right staffing at the right time – to maintain high service levels.
- Data and voice from a single provider eliminates the need for separate team members to address different systems.
- Health system provides problem prevention, rapid issue resolution and continual solution optimization.